FAQs

 

"Where is your shop located?"

We are lucky to be able to offer both an online store AND a physical location- our showroom address is 1 \ 340 Pennant Hills road, Pennant Hills NSW. We are open 9am – 5pm Monday to Friday, and 9am – 4pm Saturday. Obviously our online store is almost always open- many items we sell online, or contact us for more information about larger items (scooters, chairs, beds etc.)

 

"Do you only accept credit card?"

Not at all! We have many ways to process sales. Online you have three options: credit cards, PayPal and direct deposit. The first two options are generally the fastest. However, if you prefer another payment method please call us and we can arrange alternate methods of payment- such as cheque, phone payments, cash etc.

 

"Do you ship outside of Australia?"

No. Currently we do not have the facility to ship overseas.

 

"Are my personal details kept secure?"

Your privacy and security are our top priority. Our 128-bit secure certificate ensures your personal details are kept safe at all times. Read our Privacy Agreement for more information.

 

"Do the prices on the site include GST?"

In Australia there is no GST charged for most medical aids and equipment. There are areas (such as some sports braces) where you are required to pay GST. The item will generally say if it is tax-applicable, but please feel free to contact us for more information.